Privacy Policy

Last updated: 7/18/2024

1. Introduction

This Privacy Policy explains how Botany Labs, Inc. (“we”, “us”, or “our”) collects, uses, shares, and protects personal information in connection with our AI-powered phone line service, Arbor. We are committed to protecting your privacy and ensuring you have a positive experience on our platform.

2. Information We Collect

We collect the following types of information:

  • Account Information: When you register for Arbor, we collect your email address and any other information you provide to create your account.
  • AI Configuration Data: We collect the information you provide to configure your AI bot, including scripts, responses, and other settings.
  • Usage Data: We may collect data about how you use our service, including log data, device information, and IP addresses.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain the Arbor service.
  • To improve and personalize your experience with Arbor.
  • To communicate with you about your account or the service.
  • To ensure the security and integrity of our platform.

We do not perform analysis on the content you provide for purposes other than delivering the AI phone service. We do not sell your personal data to third parties.

4. Data Storage and Security

We store your data using industry-standard security measures. This includes:

  • Encrypting data at rest using AES-256 encryption.
  • Transmitting data over TLS.
  • Implementing strong authentication schemes to ensure user data privacy.

All data is stored on our servers located in the United States. We do not transfer data across international borders, and data cannot be transferred out of our servers.

5. Data Retention

We retain your personal information indefinitely to provide you with the Arbor service and fulfill the purposes outlined in this Privacy Policy. If you choose to terminate your account or request data deletion, we will process your request within 1 business week, unless we are required to retain certain information for legal or regulatory reasons.

6. Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal information.
  • Object to or restrict certain processing of your data.
  • Request a copy of your data in a portable format.

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance user experience and facilitate login processes. These technologies help us recognize you and remember your preferences when you return to our site.

8. California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA). These include the right to:

  • Know what personal information we collect about you and how we use it.
  • Request deletion of your personal information.
  • Opt-out of the sale of your personal information (note that we do not sell personal information).
  • Non-discrimination for exercising your CCPA rights.

To exercise your rights under CCPA, please contact us using the information provided at the end of this policy.

9. Children's Privacy

Our service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact our CEO, Charles Yu, who is responsible for data protection matters, at support@helloarbor.co.

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